Course Overview/Aim of the course

Crew resource management or cockpit resource management is a procedure and training system in systems where human error can have devastating effects. Used primarily for improving air safety, CRM focuses on interpersonal communication, leadership, and decision making in the cockpit. The training originated from a NASA workshop in 1979 which found that the primary cause of most aviation accidents was human error, citing the Tenerife airport disaster in 1977. CRM has since been adopted in many different industries and organisations.

Pre-Course Requirements/Qualifications

Aimed at all professionals engaged in aviation

Course Syllabus

Cognitive skills

  • Situational Awareness
  • Planning and Decision Making

Interpersonal skills

  • Communications
  • Teamwork

Emotional climate and stress

  • Emotional Climate
  • Stress
  • Managing Stress
  • Human Performance Factors

Length of course/number of hours

2 to 3 days (3 days if CRM Instructor qualifications are required)